As a Customer Support & User Success Intern, you will help deliver exceptional experiences to PayOak users by supporting customer inquiries, onboarding new users, and contributing to user education initiatives. This role is ideal for recent graduates or early-career professionals interested in customer experience, fintech operations, and user success. You will work closely with the Customer Experience and Operations teams, gaining hands-on exposure to how support functions within a fast-growing fintech startup. Future Opportunities This internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon successful completion of the programme, subject to performance and business needs. What You'll Gain • Hands-on experience working in a fast-growing fintech startup • Practical exposure to customer support and user success operations • Experience handling real customer interactions and feedback • Mentorship and learning opportunities from experienced professionals • Opportunity to develop communication, problem-solving, and customer service skills • A chance to contribute directly to improving the experience of PayOak users

• Be 30 years old or younger • Have graduated from a tertiary institution in 2022 or later • Have successfully completed the National Youth Service Corps (NYSC) programme • Be available to participate in the full 12-month internship programme • Strong written and verbal communication skills • Excellent listening, problem-solving, and interpersonal skills • Patient, empathetic, and customer-focused mindset • Good organizational and time-management skills • Willingness to learn, take initiative, and adapt quickly • Comfortable using digital communication and productivity tools • Interest in fintech, customer experience, or startup operations • Ability to work effectively within a collaborative team environment

• Duration: 12 months • Monthly Stipend: ₦150,000